Return Policy – PetSuppliers.shop

At PetSuppliers.shop, we are committed to providing top-quality pet products and ensuring your satisfaction with your purchases. We understand that occasionally, you may need to return an item. To make this process as easy as possible, we have established the following return policy:

1. Returns Eligibility:

1.1 Defective or Damaged Items: If you receive a product that is damaged or defective, please contact our customer support team at support@petsuppliers.shop within 7 days of receiving your order. We will provide instructions on how to return the item or arrange for a replacement.

1.2 Incorrect Item: If you receive the wrong item, please contact us at support@petsuppliers.shop within 7 days of receiving your order. We will arrange for the correct item to be shipped to you or provide instructions for returning the incorrect item.

1.3 Unopened and Unused Items: If you have simply changed your mind or no longer need an item, you may return it within 7 days of purchase, provided that the item is in its original, unopened packaging and in unused condition. Please note that return shipping costs will be the responsibility of the customer.

2. Returns Process:

2.1 To initiate a return, please contact our customer support team at support@petsuppliers.shop with the following information:

• Your order number
• A description of the item you wish to return
• The reason for the return

2.2 Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.

2.3 When shipping the item back to us, please ensure it is properly packaged to prevent any damage during transit. Include the RMA number on the package.

3. Refund or Exchange:

3.1 Defective, Damaged, or Incorrect Items: If you are returning an item due to it being defective, damaged, or incorrect, we will provide you with the option of a full refund or a replacement item, including any applicable shipping costs.

3.2 Unopened and Unused Items: For returns of unopened and unused items, we will issue a refund for the cost of the product only, excluding any original shipping charges and return shipping costs, which are the responsibility of the customer.

4. Timeframe for Refunds:

4.1 Refunds will be processed within 7 business days of receiving the returned item, inspecting it, and verifying the reason for the return.

5. Exclusions:

5.1 We do not accept returns for the following items:

• Perishable products
• Personalized or custom-made items
• Items not in their original condition or packaging
• Items returned after the specified return period

6. Contact Information:

For any questions or concerns regarding our return policy or the status of your return, please contact our customer support team at support@petsuppliers.shop.

By making a purchase on PetSuppliers.shop, you acknowledge that you have read and agree to our return policy.

PetSuppliers.shop reserves the right to update or modify this return policy at any time without prior notice.

Thank you for choosing PetSuppliers.shop for your pet supply needs. We value your business and are here to assist you with any questions or concerns you may have.